Privacy Policy for Evolgence

General

We will not sell, share or rent your personal information to any 3rd party or use your email address or mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Evolgence will only be in connection with the provision of agreed services and products and this Privacy Policy.

In case you do not wish to receive any promotional mailers from Evolgence, kindly send us an email at info@evolgence.com requesting us to unsubscribe from the mailing list, or click the unsubscribe link on the emailer.

Periodically, we may reveal general statistical information about Evolgence and its users, such as number of visitors, number and type of goods and services purchased, etc.

We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or used to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, Smart Tags and any details that may have been voluntarily provided by the user in connection with availing any of the services on Evolgence.

When you browse through Evolgence, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.

Use of Personal Information

We use personal information to provide you with services and products you explicitly requested, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services and updates, customize your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.

We also use your contact information to send you offers based on your previous orders and interests.

We may occasionally ask you to complete optional online surveys or surveys through our App. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Evolgence, providing you with features that we think you might be interested in and to display content according to your preferences.

Cookies

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Evolgence uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Links to Other Sites

Our site links to other websites that may collect personally identifiable information about you. Evolgence is not responsible for the privacy practices or the content of those linked websites.

Security

Evolgence has stringent security measures in place to protect against the loss, misuse and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Consent

By using Evolgence and/or by providing your information, you consent to the collection and use of the information you disclose on Evolgence in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

In case you have a grievance to address, kindly connect with our grievance team at info@evolgence.com.

Android App

Evolgence is an enterprise communications and mobility platform for geographically distributed Field Sales and Service Resources.

Dialer

1. We have our own Evolgence dialer. When the user makes our dialer the default, we will ask for call log and read contacts permissions.
2. If the Evolgence Dialer is not set as the default dialer, the rest of the CRM functionalities will function normally without the call log and read contacts features.

Background Location

1. It is a 360 degree front line (distributed branch field resources) work management platform enabled through a mobile CRM.
2. Field resources' travel time and time spent at the client location are used for work and resource utilisation, and for distance calculation for fuel compensation.
3. The field resources will also be asked to switch on Location services, with the consent of the resource as well as the organisation management.
4. If the field resource does not give permission for location services, the rest of the CRM features will function normally without the client location geo tags.

CRM Features

1. 360 degree Lead Management and Customer management, with stage movement, follow-up schedules and relevant customer info.
2. Ability to connect with customers on calls and switch to video calls.
3. Line management review and Huddle meetings on telecom and video conference modes.
4. Learning Management System along with micro learning video courses.

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